Terms of Service

These Terms of Service (“Terms”) govern use of the CareRelay website and platform operated by CareRelay, LLC (“CareRelay,” “we,” “us”). By using the site or creating an account, you agree to these Terms and to our Privacy Policy.

If you have a signed agreement with us, it controls. Facilities are also governed by their Facility Services Agreement, and workers by their Worker Agreement (including its consents and screening authorizations). If these Terms conflict with a signed agreement, the signed agreement wins for that party.

CareRelay is a technology platform that helps healthcare facilities broadcast open shifts and lets independent, credentialed care professionals choose whether to fill them. CareRelay is not a healthcare provider, does not deliver or supervise care, does not employ the workers who fill shifts, and does not guarantee that any shift will be filled or that any worker will be available. Facilities remain fully responsible for the care delivered at their premises.

• You must be at least 18, provide accurate information, and keep it current.
• You are responsible for activity under your account and for keeping your credentials confidential.
• Worker accounts are subject to the eligibility, credentialing, and clearance requirements in the Worker Agreement; facility accounts are for authorized facility personnel only.

You agree not to:

• Enter resident or patient names, health conditions, or any resident-identifiable information into the platform, or send such information by SMS or email — the platform is for shift logistics only;
• Provide false credentials, impersonate anyone, or misrepresent a facility or a worker;
• Interfere with the platform's operation, probe or test its security without authorization, scrape it, or access it by automated means except as we allow;
• Use the platform to violate any law or any third party's rights.

We may suspend or terminate access for violations, as described in Section 8.

Shift-alert notifications are optional. Workers choose SMS alerts, email alerts, both, or neither — and can use the platform, including viewing and claiming shifts, without enabling any alerts. SMS details are described in our SMS disclosures: message frequency varies; message and data rates may apply; reply STOP to opt out or HELP for help. Alert emails include an unsubscribe link. All alert channels are transactional only — we do not send marketing messages.

CareRelay owns the platform, site, and all associated software, content, and branding. We grant you a limited, revocable, non-exclusive, non-transferable license to use the platform for its intended purpose. If you send us feedback or suggestions, we may use them without restriction or obligation.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, CARERELAY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CARERELAY DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, THAT ANY SHIFT WILL BE FILLED, THAT ANY WORKER WILL BE AVAILABLE OR SUITABLE, OR ANY OUTCOME OF ANY PLACEMENT. NOTHING ON THE PLATFORM IS MEDICAL, LEGAL, OR PROFESSIONAL ADVICE.

TO THE FULLEST EXTENT PERMITTED BY LAW, CARERELAY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. CARERELAY'S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID CARERELAY IN THE 12 MONTHS BEFORE THE CLAIM OR (B) $100. Signed agreements may set different limits for their parties; those control.

You may stop using the platform at any time; workers and facilities may end their signed agreements as those agreements provide. We may suspend or terminate access for breach of these Terms, ineligibility, legal risk, or safety concerns, using the processes described in the applicable signed agreement. Sections 5–7 and 9–10 survive termination.

We'll try to resolve any dispute informally first — contact us at info@carerelay.health. Any unresolved dispute arising out of or relating to these Terms or the platform will be resolved by binding arbitration administered by the American Arbitration Association, with the hearing conducted in Wayne County, Michigan, and each party waives the right to a trial by jury. These Terms are governed by Michigan law, without regard to conflict-of-laws rules.

• These Terms plus the Privacy Policy (and, for signed parties, their agreements) are the entire agreement about platform use.
• We may update these Terms prospectively; for material changes we'll give account holders notice through the platform, and continued use after the effective date constitutes acceptance.
• If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
• You may not assign these Terms; we may assign them in connection with a financing, merger, or sale.

CareRelay, LLC · Michigan · Email info@carerelay.health.